Frequently asked questions

 


I can’t access my Oh! account
If you have forgotten your password click on this link to retrieve it. You will receive a new password in your email.

I want to change my Oh! account details
You can change all the details of your account on to the my account page. To change your username or you experience problems, please send your request here

Where can I check my balance of Oh! Credits?
To check your balance, you need first to login. Your welcome screen will provide you with a snapshot of your activities, history and account balance.

How can I pay for an Oh!?
You pay for your Oh! through the secure ohbox.ch payment system. Several payment methods are available to you on the site.

How much is an Oh! CREDIT worth?
Oh! Credits are pegged to the Swiss Franc at the time of their purchase.

How long does it take to receive the Oh! Tube?
Oh! Tubes are sent to you through PostLogistics - the logistic arm of Swiss Post. Your Oh! Tube will reach its destination in Switzerland within two business days and three business days within Western Europe. You can track the progress of your order here.

I am in a rush and can not wait for the Oh! Tube
You receive al confirmation email after you have purchased your Oh! On it you find the Oh! Credit Id number you can use immediately to update your account and reserve your experience.

How do I track my tube or make sure the designed beneficiary has received it?
In your confirmation email you receive all the details of your order as well as the tracking number for PostLogistics. Check here to find out where your Oh! Tube is or if it has arrived a destination.

When do my Oh! Credits expire?
Oh! Credits expire one year after they have been entered onto your account. You must enter your Oh! CREDIT Id 12 months after it has been purchased.

My Oh! credits expired. What should I do?
Oh! Credits expire one year after they have been entered onto your account. You must enter your Oh! CREDIT Id six months after it has been purchased. If you feel there has been a mistake on our part, please contact us here.

How do I exchange my Oh! experience?
You can exchange your Oh! at any time provided your Oh! Credits are still valid. Click on this link now if you want to start the new selection at this time.

How do I get a refund?
You can get a partial or full refund for an Oh! Experience you have reserved with our partners pending their terms and conditions of reservations you have agreed to during the validation process.

How does Oh! treat my personal information?
Confidentially. We do not use your personal information of purposes other than serving you. Please check our Privacy Policy if you have specific concerns.

How do I provide feedback to enhance the offer or make suggestions to enhance the service or the experiences?
Write to us by clicking here.

I want to organize a corporate event or promotion
Contact us by clicking here.

I want to work for Oh!
Feel free to send us your resume by clicking here.

How do I become an affiliate?
Write to us with a description of your offer by clicking here.

I have an issue that needs to be addressed
If you do not find your query above do not hesitate to call the hotline or to contact us by clicking here.

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